Operational Touchpoints
The infrastructure of a real business.
Most founders spend the first year of a business looking like a side project. Not because their work is bad — because the infrastructure around it is. A generic Gmail address, a Calendly link with no routing logic, no phone number, and Zoom calls with your personal name in the URL. These things cost you clients before you've said a word. Operational Touchpoints fixes all of it. Professional comms infrastructure that makes a one-person operation feel like a team — because it's been designed to.
Who this is for
Founders who want to stop losing deals to optics. Businesses growing their team and needing proper communication architecture. Anyone who's manually juggling email, scheduling, and client calls and knows there's a better way.
Advanced Email System
Google Workspace setup with full domain/DNS/SPF/DKIM/DMARC configuration. Alias architecture so hello@, support@, team@, and billing@ all route intelligently. Branded signatures for every role. Smart filters, labels, routing rules, and an inbox structure built for a growing business — not a weekend project.
Calendly Strategy Build
Full Calendly architecture — multiple event types, routing forms, conditional logic, and intake questions that do pre-qualification before a call is even booked. Round-robin routing configured so a single operator presents as a distributed team. Embedded on your site, linked from signatures, and documented.
VoIP & Phone System
Multi-national business phone numbers via OpenPhone, Telnyx, or similar. Local presence in any market without physical hardware. Call routing, voicemail-to-email, auto-transcription, and call recording configured and handed off. The ongoing VoIP subscription cost stays on your account — this engagement is setup and architecture only.
Custom Video Calling
Branded video rooms embedded directly in your client portals or site. No Zoom links with your personal name. No Google Meet. Built on Whereby, LiveKit, or Daily SDK depending on your use case — custom UI, your domain, your brand. Recording and transcription included where needed.
Full Touchpoints Build
Email system, Calendly architecture, VoIP setup, and branded video rooms. Everything configured, tested, documented, and handed off in a single engagement. The complete operational front door — done properly, once.
All Operational Touchpoints builds come with full documentation and a handoff session. You understand what was built, why it works, and how to manage it.
Ready to start?
30-minute discovery call. No commitment, no pitch. Just a real conversation about whether this is the right fit.